interactive one day event for people at all levels which focuses on
internal and external customer-centric behaviours to promote true Customer
The Customer Culture
A Process to Achieve Excellence
Influencing the Customer
Turning Complaints into Compliments
The Golden Rules for Customer Excellence
How to Win with Different Customers
this programme, participants put themselves in the shoes of their customers
and learn how to become customer passionate and what it takes to excel
with confidence - to gain and sustain 'the edge'.
know now how to think customer - couldn't do it without this event"